Agreement between User and www.thesleepeasyclub.com

Welcome to The SleepEasy Club. At www.thesleepeasyclub.com (the “Site”), our aim is to support families in improving their child’s sleep through our pediatric sleep coaching services (the “Services”). www.thesleepeasyclub.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of the Site constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

No Medical Advice

Medical conditions, as well as psychological, lactational, nutritional care, are outside the scope of sleep coaching. As a Certified Gentle Sleep Coach®, I am not a licensed physician or medical provider, and I do not offer medical advice. Always consult a qualified medical professional of whether your child is ready for sleep coaching before implementing any suggestions from our Services. You understand that you assume primary responsibility for the health of your child and for discussing any possible medical conditions with your child’s physician or other health professionals. To the extent permitted by law, you will not hold me or my practice responsible for any outcomes resulting from complications that are outside of my control.

Privacy and Confidentiality

Unless required or ordered by law, all information shared with me during your consultation sessions is strictly confidential. If you wish for me to share any of your information, I will first get your prior written consent.

My Role

The SleepEasy Club was created with the intention to help overtired babies and parents. I will always educate and inform with non-judgement, and also work closely with you and give you choices, so that we can ultimately work on the details of the plan as a united team.

Your Role

The effectiveness of your customized SleepEasy Action Plan ultimately depends on your faith, consistency, patience, and execution that I will help guide you through. You assume the responsibility to accurately log data, carry out the steps, and communicate with me. Given the uniqueness of each case, The SleepEasy Club cannot guarantee a particular outcome or result, or within a particular timeframe. The caretakers assume the responsibility of carrying out the Action Plan consistently.

Contacting me

You may email me anytime. For SleepEasy Package Clients, I will respond to you at least daily during the day-to-day email feedback, and try my very best to respond within 1-2 hours during regular business hours in my time zone, or by the next day if you email after hours.

No Representations or Warranties

Given the uniqueness of each case, The SleepEasy Club cannot guarantee a particular outcome or result, or within a particular timeframe. The caretakers assume the responsibility of carrying out the SleepEasy Action Plan consistently.

The SleepEasy Club makes no promises, guarantees, representations or warranties, express or implied, about the Services, including but not limited to any promise, guaranty, representation or warranty about the accuracy and completeness of the Services or regarding any outcome or result following your use of the Services.  The SleepEasy Club is not liable or responsible for any errors or omissions in the Services.  This website and all content it contains and Services offered are provided “AS IS.” Neither The SleepEasy Club nor its employees, agents, shareholders, officers or directors are liable or responsible for your use of or reliance on the Services or for any claims, losses or damages (including but not limited to tort claims, breach of contract claims and negligence claims) that arise or result from the Services or from your use or non-use of the Services.  If, notwithstanding the foregoing, The SleepEasy Club or its employees, agents, shareholders, officers or directors is held liable to you for any claim, loss or damage, such liability shall be limited to the amount paid by you to The SleepEasy Club as consideration for the Services.

Permitted uses

The Services are offered and provided for your personal use only.  You may use the Services only for non-commercial purposes.  You may not sell, use, distribute or reproduce the Services, or any part thereof, for any purpose.  The Services and all intellectual property rights in and to the contents of the Services are the intellectual property of The SleepEasy Club or its affiliates or are being used with permission by The SleepEasy Club.  Your license to use the contents of the Services is limited and may be terminated at any time.  You may not modify the Services, or any part thereof, or include the Services, or any part thereof, in another work (printed, electronic or otherwise).

Fees

Full payment is due within 72 hours after booking an initial consultation to confirm the appointment.

Packages are for one child only, and non-transferrable.

Scheduling

Cancellation policy: We understand that unexpected situations arise. However we take time to prepare for each consultation, and in order to be respectful of each other’s time and the potential to assist other families in need, should you not require my service, cancellations less than 24 hours notice will incur a 100% fee for the initial consultation. For customers who purchased Sleep Packages, less than 24 hours notice prior to the initial full consultation will incur a penalty equivalent to one full sleep coaching consultation, with the rest of the package being refundable. Thank you for your kind understanding.

Rescheduling policy: Rescheduling is only allowed 24 hours prior to the agreed consultation time and the new rescheduled consultation must be within 30 days of the original date of consultation. A HKD200 administrative surcharge will be billed for rescheduling within 24 hours of the scheduled consultation.

Changes to Terms

The SleepEasy Club reserves the right, in its sole discretion, to change the Terms under which www.thesleepeasyclub.com is offered. The most current version of the Terms will supersede all previous versions.

Entire Agreement

Entire Agreement. This letter reflects the entire understanding between us and may be changed only in writing signed by both of us. If a court decides any of the terms are unenforceable, we agree that these terms will be severable from the agreement and all other terms will remain in effect.

By making a payment, you acknowledge your agreement and understanding of these terms. I look forward to helping you and your family to make a gentle transition to a restful night’s sleep.